Privacy Policy

Last Updated: April 1, 2026

This Privacy Policy applies to hospitalmedsupply.com, sanctuarystrong.com, AED Command, and any related services or software platforms operated by Hospital Med Supply, LLC.

1. Information We Collect

We may collect the following types of information:

Contact Information

Name

Email address

Phone number

Shipping and billing address

Order and Form Information

Order information

Form submissions

Technical Information

We may automatically collect technical information such as:

IP address

Browser and device information

Pages viewed

Cookies and tracking data

Platform Account Information

If you create an account to access software tools, dashboards, or applications provided by Hospital Med Supply (including AED Command), we may collect:

Account login credentials

Organization or facility information

AED inventory records

Inspection and maintenance records

User activity within the platform

This information is used to provide and improve the platform and related services.

2. Tracking & Marketing Tools

We use:

GoHighLevel (CRM, forms, email marketing, tracking)

Google Analytics

Meta/Facebook Pixel

Advertising platforms and marketing partners

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to analyze traffic, measure advertising effectiveness, and improve website performance.

These technologies may be provided by third-party services such as Google Analytics, Meta/Facebook, and advertising partners.

You may disable cookies in your browser settings; however, some features of the Sites may not function properly without them.

Analytics and Performance Measurement

We use analytics tools such as Google Analytics to understand how visitors interact with our Sites, measure website performance, and improve user experience. These tools may collect information such as pages visited, time spent on pages, referring websites, and general geographic location derived from IP addresses.

This information is used only for aggregate reporting and site improvement purposes.

Automated Tools and Chat Interactions

Our Sites may use automated tools, chat widgets, or AI-assisted systems to help answer questions, route inquiries, and improve customer support.

Information submitted through chat or automated tools may be stored and used to respond to inquiries, improve services, and support marketing or customer service activities.

Users should not submit sensitive personal information, medical records, financial account numbers, or other confidential information through chat or automated tools.

Hospital Med Supply does not guarantee the accuracy or completeness of responses generated by automated systems.

3. How We Use Information

We use information to:

Process orders

Deliver services

Send transactional emails

Send marketing emails (you may unsubscribe)

Improve our Sites

Prevent fraud

Comply with legal obligations

We do not sell personal data.

4. Platform Data Responsibility

Organizations and users that enter information into software tools or platforms provided by Hospital Med Supply, including AED Command, are responsible for the accuracy and completeness of the information they provide.

Hospital Med Supply does not independently verify inspection records, maintenance records, AED inventory data, or other information entered by users into the platform.

Users are responsible for ensuring that all records maintained within the platform accurately reflect their organization’s equipment status and compliance obligations.

5. Operational Reliance

Software tools provided by Hospital Med Supply, including AED Command, are intended to assist organizations with administrative tracking and program management.

These tools do not replace required AED inspections, regulatory compliance obligations, emergency preparedness planning, or professional judgment.

Organizations remain responsible for ensuring that AED equipment is properly maintained, inspected, and available for emergency use in accordance with applicable laws and manufacturer guidelines.

6. Data Ownership and Access

Organizations and users retain ownership of the information they enter into software platforms provided by Hospital Med Supply, including AED Command.

Hospital Med Supply may store, process, and use this information solely for the purpose of providing platform functionality, improving services, maintaining security, and complying with legal obligations.

Organizations may request access to or deletion of their platform data by contacting Hospital Med Supply at [email protected], subject to applicable legal and operational requirements.

Hospital Med Supply may retain certain records as necessary to comply with legal obligations, resolve disputes, and enforce agreements.

Platform Data Processing

Organizations and users acknowledge that information entered into software platforms operated by Hospital Med Supply, including AED Command, may be stored, processed, and transmitted as necessary to provide platform functionality, maintain system security, generate reports, and improve services.

Hospital Med Supply does not claim ownership of organizational data entered into the platform; however, users grant Hospital Med Supply permission to process that information for the purpose of operating and maintaining the platform.

7. User-Initiated Data Changes

Organizations and users are responsible for managing, updating, and maintaining the information they enter into software platforms provided by Hospital Med Supply, including AED Command.

Hospital Med Supply is not responsible for the loss, deletion, or modification of data resulting from actions taken by users within the platform, including the deletion of records, accounts, or stored information.

Users are encouraged to maintain appropriate internal records and backups of important compliance or inspection documentation.

8. Data Sharing

We may share information with trusted third parties that assist in operating our business and providing services, including:

• Payment processors that securely process transactions
• Shipping carriers and fulfillment providers that deliver products
• Service providers that support our websites, software platforms, customer management systems, and marketing tools
• Analytics providers that help us understand website traffic and performance
• Advertising partners that assist with marketing and advertising effectiveness

We may also disclose information when required to comply with applicable laws, regulations, legal processes, or governmental requests.

Payment Processing

Payments are processed by third-party payment processors such as Stripe or PayPal. Hospital Med Supply does not store full credit card numbers on our servers. Payment processors handle payment data in accordance with their own privacy and security policies.

9. Email Opt-Out

You may unsubscribe from marketing emails at any time using the unsubscribe link.

Transactional emails related to orders and services will still be sent.

10. Data Security

We use reasonable safeguards to protect your data. However, no system is 100% secure. While we take reasonable steps to protect personal information, transmission of information over the internet is not completely secure and users provide information at their own risk.

11. Data Retention

We retain personal information only as long as necessary to fulfill orders, provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

12. Your Data Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information.

Requests may be submitted by contacting us at [email protected].

13. Children

Our Sites are not intended for children under 13.

14. Policy Updates

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised "Last Updated" date.

15. Contact

Hospital Med Supply, LLC
10925 Reed Hartman Hwy, Ste 115F
Cincinnati, OH 45242
[email protected]